Privacy Policy

Last Updated: August 1, 2024

This Privacy Policy applies to services provided by Suxian Jianghe Tianxia Network Technology Co., Ltd. ("we", "our", "us"), also known under the brand name realmhydro, a game publisher and technology enterprise headquartered in Suzhou, Anhui Province, China. This Policy explains how we collect, use, store, share, and manage your personal information when you use our games and services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Account Information: nickname, email address, social account info (e.g., Facebook ID, Google ID), device ID.
• Gameplay Data: level, progress, in-game achievements, match results.
• Device & Usage Info: IP address, OS type, device model, app version, crash logs.
• Payment Data: transaction ID, purchase history (via platforms like Google Play/iOS App Store).
• Communication Data: chat logs, customer support history.
• Marketing Data: preferences, interaction with promotions or campaigns.

2. How We Use Your Information

• To create and manage your game account
• To provide and improve game functionality
• To secure and maintain our services
• To process transactions and verify payments
• To personalize content and recommend features
• To analyze service performance and user engagement
• To provide customer support and feedback resolution
• To comply with legal obligations and resolve disputes

3. Sharing and Disclosure

We may share your data in the following circumstances:

• With service providers (e.g., hosting, analytics, anti-fraud tools) under strict confidentiality obligations
• With social media platforms when linking or sharing game content
• When required by law, government, or judicial order
• With partners and affiliates only as necessary to provide services

We do not sell your personal information to third parties.

4. Data Retention

We retain your data only as long as necessary for the purposes described or as required by applicable laws. Upon account deletion or inactivity, we will delete or anonymize your personal data within a defined retention schedule (typically 15-30 days post-request).

5. Your Rights

You have the right to:

• Request access to your data
• Correct inaccuracies in your personal data
• Delete your data or game account
• Withdraw consent for non-essential data processing
• Object to processing in specific contexts (e.g., marketing)

To exercise these rights, please contact us via [email protected].

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You may control cookie settings through your device. Disabling cookies may impact some features.

7. Security Measures

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Children

If you are under 18 or the age of majority in your jurisdiction, your guardian must review and agree to this Policy on your behalf.

9. International Transfers

Your data may be transferred and processed outside your jurisdiction. We ensure adequate protection in accordance with applicable legal requirements.

10. Changes to This Policy

We may update this Policy from time to time. Significant changes will be notified via in-game messages or platform announcements. Continued use of our services indicates your acceptance of the updated Policy.

11. Contact Us

This Privacy Policy is an integral part of our Terms of Service. Please review both documents together to understand your rights and obligations.